Operations | Monitoring | ITSM | DevOps | Cloud

Our conversations at the recent ServiceNow® World Forum in London highlighted a growing interest in how enterprises can make better use of the operational intelligence available across their existing IT environments.

Observability has become a central part of modern IT operations and for good reason. Metrics, logs and traces give technical teams detailed evidence about how applications, infrastructure and services are behaving. Such evidence helps them investigate performance degradation, identify abnormal behavior and understand what changed around the time an issue occurred.