Operations | Monitoring | ITSM | DevOps | Cloud

A logistics company running 2,000 Android devices across 15 distribution centers manages that fleet through SOTI MobiControl, which pushes apps, enforces policies, and tracks location every day. None of that visibility used to reach the company's core IT inventory. The IT team filled the gap with a weekly CSV export that drifted out of date within days: a reassigned tablet kept showing under its old owner, and a decommissioned scanner stayed in the count for months after it was retired.

InvGate Service Management includes a no-code workflow builder that helps teams automate processes such as onboarding, access requests, and offboarding. Built-in Action Connectors extend those workflows beyond the platform, allowing them to retrieve information from external tools or trigger actions in them instead of stopping when another system is involved. You can keep processes moving across the tools your teams already use, reducing manual steps and keeping related actions connected.

An internal technical support portal allows you to centralize tickets, requests, help articles, and workflows in a single location for the entire company. The goal is not only to optimize IT work but also to reduce the use of emails, direct messages, and other informal channels that often result in requests without follow-up and visibility. But implementing a portal doesn't guarantee that employees will use it.