I’m a big fan of historical TV dramas and last week I finished watching the stunning and shattering HBO TV miniseries about the 1986 Chernobyl disaster. As a monitoring expert and a product manager, I have visited dozens of IT operations centers, control rooms and NOCs, so I couldn’t help but compare them to the Chernobyl control room scenes in the show.
I hear it all the time when talking to future BigPanda customers; “I’m not sure BigPanda can really help me correlate all these alerts together because our CMDB is very immature.” Or sometimes, they don’t even have a CMDB, and incorrectly assume this disqualifies them from meaningful noise reduction and alert correlation. I’m happy to tell you the same thing I tell the folks who are looking at BigPanda for the first time. “No CMDB? No problem!”.
Usability and control are key elements in BigPanda’s Operations Console, where IT Ops, NOC and DevOps users investigate and take action on IT incidents. Let’s take a look at how BigPanda’s powerful Split Incident and Merge Incidents features provide IT Ops with an added layer of control. BigPanda’s Open Box Machine Learning correlates and enriches the overwhelming amount of alerts IT Ops needs to deal with into a reduced number of insight-rich incidents (often 95% fewer).