ITOps teams are challenged today like never before, overwhelmed by IT noise and constantly fighting fires. And for the business this often means higher operating costs, performance and availability issues, and risks to enterprise digital initiatives. So what’s an IT Ops guy/gal gotta do? Well, lately there’s been talk about “a new sheriff in town” that claims to be able to solve this challenge, and its name is AIOps.

The definition for APM (Application Performance Management) has evolved greatly over the past years. It has moved from specifically referring to the monitoring of an application’s experience, its code and the timing of its different building blocks, to a broader term that is used for anything related to the performance of the app. It also often includes all the related monitoring, log management and more.

The underlying infrastructures behind IT systems have become complex and overloaded. A single incident in today’s IT stack can shut down large chunks of a business and cost it millions – or even billions. Because of that, many businesses consider implementing AIOps in their IT operations an important part of their future.

Transformation of IT Ops When I think of the term IT Ops I immediately think of Enterprise IT and the traditional attributes that make up this function – many of which are in the middle of an industry-wide disruption – and its associated impact. At LinkedIn, when we first looked at business process support, shadow IT and non-accounted-for IT spend, about 10 years ago, it was a bit of a revelation to me how the landscape had already changed by then.