Much has been said about how Artificial Intelligence (AI) is already proving its ability to transform business, as well as the way most people live. In fact, according to Accenture’s “ExplAIned: A Guide for Executives,” AI is on par with such life-changing innovations as electricity and the internal combustion engine, and is no longer science fiction.

Manual ticket creation can often be a pain. It’s difficult enough handling the barrage of alerts coming in, let alone opening tickets and copy/pasting their details into these tickets. In this post – we discuss a simple way to ease this pain, and share a video on how to do it.

As enterprise cloud migrations accelerate, AWS continues to be a clear and compelling choice for digitally-transforming organizations. And while cloud-based operations are faster, innovative, reliable and cost-effective – they pose new, growing challenges for IT Ops, NOC and DevOps teams. With cloud-based operations, IT organizations now need to minimize outages and disruptions across different architectures and workloads.