BigPanda’s recent coronation as a Unicorn has prompted its leaders to look to the future of IT Operations and how it relates to artificial intelligence (AI) and machine lifiearning (ML). What is BigPanda’s role in improving IT Ops? How can AIOps contribute to greater achievement in global enterprises? These are questions a VP of Product Marketing like BigPanda’s Mohan Kompella, who has spent 15+ years in IT Operations, has been asking.

BigPanda offers a diverse set of APIs to enterprises looking to move faster and scale incident response workflows seamlessly. APIs are core to automating repeated incident response workflows that enable IT Ops to keep up with the pace of change and innovation agile teams need to thrive. In Q4 of 2021, BigPanda announced the general availability of new self-service APIs including an updated Incidents API.

As the Regional VP of Customer Success for the West and Central Region at BigPanda, Chris LaPierre gets a unique opportunity to see first-hand how BigPanda customers use their AIOps platform. Charged with ensuring every BigPanda customer derives high value and return on investment from the solution, BigPanda’s customer success teams make certain customers leverage the AIOps platform to increase their bottom line.

The effects of BigPanda’s most recent round of funding—amounting to $190 million—will be reverberating throughout the company for years to come. And it’s not just BigPanda employees who have experienced a surge of enthusiasm in the wake of our Unicorn status. Our customers are thrilled at the prospect of more innovation from our team and new products that help them automate and evolve.