Stop using NPS to measure software quality
Using NPS as an engineering metric gets product owners into hot water. A good NPS score is seen in software communities as the benchmark for a product-first company and regularly features on executive and IPO reports. It's so common that over two-thirds of the Fortune 1000 claim to use it. But imagine if every software tool you used sent you regular NPS surveys? Response rates will suffer and the metric will slowly become less and less valuable over time.