Operations | Monitoring | ITSM | DevOps | Cloud

Visibility without control is just expensive awareness. Most IT teams can see when something’s wrong, but can’t easily tell who’s affected, why, or what to do next. In other words, they lack real control. In this in‑depth session, LogicMonitor’s Callum Brown and Brandon Delap showed how to move past that.

Internet Performance Monitoring (IPM) is essential for MSPs to move from reactive support to proactive experience assurance. Green lights on your internal dashboard don’t mean users are having a good experience. That was the central tension in this conversation between LogicMonitor RVP of Managed Services, Daniel Gad, and Catchpoint Field CTO, Gerardo Dada, and it’s a problem most MSPs haven’t fully solved.

Internal visibility isn’t enough for modern incident response. Your app team has three dashboards open and everything looks fine. CPU is healthy, memory is stable, the application servers are responding normally. But users are still complaining. The checkout page is slow. Logins are timing out. Support tickets are piling up. And your monitoring tools have nothing useful to say about why.

Forrester Consulting’s Total Economic Impact study found that a composite organization based on interviewed customers achieved 313% ROI and payback in less than 6 months with LogicMonitor Edwin AI. AI for IT operations has a credibility problem. The market is crowded with claims about speed, automation, and intelligence, while buyers are left doing the harder work of separating measurable impact from vendor language.

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Industry-leading observability experts provide strategic guidance on why and how modern IT teams are successfully moving beyond SolarWinds to more resilient, cloud-native platforms. IT teams running SolarWinds often know the pain points well before they start evaluating alternatives: separate modules for different monitoring needs, a self-hosted deployment model that requires ongoing maintenance, and pricing that gets harder to predict after each acquisition.

An open-source foundation for resilient infrastructure: on-prem, cloud, and hybrid. IT downtime costs organizations an average of $9,000 per minute, or more than $1 million per hour. That’s real money lost when websites crash, transactions fail, or internal systems go offline. For many organizations, avoiding those losses starts with choosing the right server operating system (OS). Why? The OS sets the foundation for how stable, secure, and cost-efficient your infrastructure will be.

Amazon EKS is AWS’s managed Kubernetes service for deploying and scaling containerized applications. Amazon Elastic Kubernetes Service (Amazon EKS) is a managed Kubernetes service that simplifies deploying, scaling, and running containerized applications on AWS and on-premises. EKS automates Kubernetes control plane management, ensuring high availability and seamless integration with AWS services like IAM, VPC, and ALB.

SNMP is the universal protocol for monitoring network infrastructure, but its real value depends on which version you run, how you secure it, and how well your monitoring tool handles the OID work for you. SNMP (Simple Network Management Protocol) is the standard protocol IT teams use to monitor and manage network devices.