Operations | Monitoring | ITSM | DevOps | Cloud

Internal visibility isn’t enough for modern incident response. Your app team has three dashboards open and everything looks fine. CPU is healthy, memory is stable, the application servers are responding normally. But users are still complaining. The checkout page is slow. Logins are timing out. Support tickets are piling up. And your monitoring tools have nothing useful to say about why.

Forrester Consulting’s Total Economic Impact study found that a composite organization based on interviewed customers achieved 313% ROI and payback in less than 6 months with LogicMonitor Edwin AI. AI for IT operations has a credibility problem. The market is crowded with claims about speed, automation, and intelligence, while buyers are left doing the harder work of separating measurable impact from vendor language.

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Industry-leading observability experts provide strategic guidance on why and how modern IT teams are successfully moving beyond SolarWinds to more resilient, cloud-native platforms. IT teams running SolarWinds often know the pain points well before they start evaluating alternatives: separate modules for different monitoring needs, a self-hosted deployment model that requires ongoing maintenance, and pricing that gets harder to predict after each acquisition.