The Centers for Medicare & Medicaid Services (CMS) scrutinizes hospital readmission rates across the U.S. each year, and it levies financial penalties on organizations that overshoot acceptable hospital readmission rates. As healthcare systems across the country embark on a journey to introduce patient-centric models to their organizations, they must align their resources with ever-changing regulations for them to thrive.

The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention.