Operations | Monitoring | ITSM | DevOps | Cloud

As we move further into 2026, we wanted to pause for a moment and reflect on what the past year looked like for OnPage, not just in terms of features shipped, but in how the platform evolved to better support the way teams actually work in high-stakes environments. 2025 was a foundational year for us.

Freshservice has become a trusted system of record for IT teams managing incidents, service requests, and operational issues at scale. Tickets are logged, categorized, prioritized, and tracked with discipline. SLAs are defined. Dashboards provide visibility. On paper, everything looks covered. Yet many teams still experience missed or delayed responses when incidents truly matter, especially after hours. The gap isn’t in ticket creation. It’s in what happens next.