Operations | Monitoring | ITSM | DevOps | Cloud

Public sector organizations today face unique challenges in maintaining and optimizing their IT infrastructure and prioritizing efficiency and interoperability. With a mix of modern cloud and legacy systems, ensuring consistent performance, reliability, and security is paramount. To effectively observe across these environments, government agencies need observability tools that are open, flexible, and scalable. OpenTelemetry (OTel) is fast becoming a pivotal part of that flexible toolset.

Observability metrics provide insights into the performance, behavior, and health of applications, systems, and infrastructure — enabling observability practices, which is how a system’s internal state is understood by examining its data. As organizations continue to collect more and more data, observability metrics are a key telemetry signal for observability.

Digital customer experience is no longer a luxury but a necessity for European airlines. It drives customer satisfaction, enhances operational efficiency, and creates a sustainable competitive advantage. As the industry continues to evolve, airlines that prioritise investment in cutting-edge digital technologies and platforms will be better positioned to thrive in a dynamic and demanding market.