Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

A network operations center (“NOC”) provides a central location for enterprise IT. Here, NOC team members supervise, monitor, and maintain an enterprise’s services, databases, external services, firewalls, and networks. With a full understanding of how a NOC works, your enterprise is well-equipped to maximize its performance.

Your Network Operations Center (NOC) is responsible for network monitoring, incident response, and other network operations activities — and you want to optimize its performance. To achieve your goal, your NOC team assesses data and explores ways to improve its everyday operations. The team may also implement NOC best practices or craft some of its own. NOC teams manage network availability and performance, along with servers, databases, firewalls, devices, and related external services.