FireHydrant received three G2 Winter 2023 awards — High Performer, a High Performer in the Enterprise category, and a High Performer in the United Kingdom. We are honored to be recognized by G2 because these awards are based on customer reviews.

Using anonymized data from 50,000 incidents, the Incident Benchmark Report reveals insights into the when, what, who, and how behind incidents and highlights behaviors that correlate to faster response times.

In this post, we’ll dig into the difference between a bug and an incident, why alignment on how they are defined matters, and how to ensure you’re still learning from the issue, even if it’s “just a bug.”