Operations | Monitoring | ITSM | DevOps | Cloud

The impact vision for PagerDuty.org is to enable mission-driven teams to build a resilient world and a sustainable future for all. As a leader in modern, AI-first operations, we know that operational excellence supercharges social impact. As artificial intelligence rapidly reshapes the social sector, this commitment to resilience and efficiency has never been more vital.

When a major IT incident hits, most organizations know what it costs in the moment: lost transactions and missed SLAs. But according to the findings of our 2026 State of AI-First Operations report, the most significant consequences often don’t show up until long after the incident is closed—in customer relationships, team health, and brand reputation.

A majority of office professionals (72%) believe they understand how to use AI for their job better than the team responsible for managing AI at their company. While it’s encouraging to see employees embrace AI with such confidence, organizations will want to ensure they are providing the tools, guidance, and safeguards needed to help employees use AI safely.

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty Advance Scribe Agent updates (Generally Available) build towards this vision. When a major operational issue hits, there’s always someone drawing the short straw to take on the most thankless job in incident response: scribing the call. Chances are you were already that someone.

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty Advance Insights Agent (now Generally Available for Microsoft Teams users) builds towards this vision. As AI accelerates development and teams ship more code than ever, operational data is everywhere; insights aren’t.