Organizations must balance the day-to-day needs of the business with large-scale, long-term digital transformation as they continue to modernize their operations in service of growth. For our 2024 State of Digital Operations Report, we asked over 300 technical and business leaders at US-based Enterprise and upper Mid-Market companies about the challenges to their business and the initiatives they are prioritizing this year.

Organizations looking to win the market and drive great customer experiences need to deliver on the promise of exceptional service, meaning fewer interruptions and faster resolution. This can be done by embedding automation across the incident management lifecycle for major incidents, and bringing in humans where it makes sense.