Customer experience is becoming a key differentiator between competitors. Actually, it already is! If your website is performing poorly, it's hurting your business. The first step towards improving this performance is using a real user monitoring tool to identify problems and monitor your progress towards improvement.

Part two of our series takes a deep dive into infrastructure monitoring tools: what they are, who provides them, and how they can help your operations-related processes.

In the first part of our new series we examine the different types of application monitoring tools available today and what insights they can provide you.

It's never been more important to monitor the health of cloud-based systems. However, a recent study by Gartner says that 39% of enterprises operating in the cloud have solutions in place, but still don't have 100% visibility.

As industries attempt to keep up with a changing economy, the lines that once separated them are blurring every day.

Apdex scores are a fantastic, simple tool you can use today to better understand how your development team is doing, how it can be improved, and the impact of almost every change to your service. They're also likely a part of your Service Level Agreements (SLAs) with your customers, which help them understand your platform's availability.

Applications that have been deployed to production must be monitored. One of the best ways to monitor application behavior is by emitting, saving, and indexing log data. Logs can be sent to a variety of applications for indexing, where they can then be searched when problems arise.

If you've ever interacted with the operational applications and tools industry, odds are you've run into trouble finding one source for all your news and information. You're not alone: up until now, no such platform existed. We have great news for you.