We are at the cusp of an important technology transformation. A discontinuity in technology as Peter Drucker would call it (precipitated by Covid). For decades, IT organizations invested in building, managing, and monitoring LANs. Everything was on your local network: your CRM, your Exchange email, the file shares, and the print server. Today, many companies are shutting down their “old legacy network” and are running their enterprise without a LAN, WAN, or an OnPrem datacenter.

Metrics, metrics everywhere... a gauge here, a counter there... milliseconds, percentages... a list of variables running into pages... what is fast, what is slow...? how on earth is one to know...? Today we have all manner of variables around us, of differing gravity, that each have their own individual purpose in the measurement of web performance. Some of these are atomic or independent metrics, whereas others are aggregated or dependent.

BGP is effectively the postal service of the Internet. Without BGP, traffic doesn't move. So, when there's a configuration issue, or worse, malicious activity – the repercussions can be huge. That's why constant monitoring of BGP traffic is crucial. In this ten-minute video, Solutions Engineer Zach Henderson explains why BGP issues can damage your bottom line and then shows how to quickly detect, analyze and resolve them with Catchpoint's market-leading BGP Monitoring solution.

I’ve had the honor and privilege of authoring The SRE Report for the last three years. For the 2023 version, this included working with some amazing individuals like Anna Jones, Kurt Andersen, and Steve McGhee. Download The SRE Report 2023 here (no registration required).

Let's be honest, nobody loves surveys. Ok, well I sure don't. But surveys satisfy a huge need in our demand for insights into complex human-computer, sociotechnical systems. It turns out that we've been measuring the computer part pretty well, but the humans – not as easy to keep track of. When Google SRE first defined toil as a metric we wanted to reduce, we spent far too long trying to quantify it numerically based on tooling and insights from computer systems.

The world is getting back to normal… I attended my first conference after three years of almost no travel and Gartner did not disappoint. The Gartner IT Symposium//Xpo™* drew thousands of attendees to Orlando, Florida from around the globe and I think everyone was as excited (and - a bit - nervous) as I was to be back together again. As Gartner does annually, they identified Top Strategic Technology Trends for 2023.

One of my initial surprises upon joining Catchpoint about five months ago was to do with how much confusion there is in the observability market. Every single vendor has almost the same message around ensuring a great digital experience for your customers or employees or both. Of course, these experiences are critical to get right, but for the most part many of these solutions, at best, help to ensure that sites are live and available, and that they are reachable by some users.