Reliability doesn’t happen by itself. Making a system reliable and resilient enough that your customers can count on it takes a combination of time, effort, and resources that could be used elsewhere, such as shipping new features. It’s also not optional. In an era where downtime costs an average of $14,056/min (or $843,360/hr), outages have a material impact on businesses. Unfortunately, most systems are sprawling and complex enough that even small amounts of downtime can add up quickly.