On February 25, 2025, at 11:32 AM EST, Martello’s Vantage DX monitoring began alerting on an issue affecting Microsoft Entra ID (Azure AD SSO). While Microsoft had not yet acknowledged the incident, online reddit forums had noted the issue and our Vantage DX proactive monitoring detected disruptions impacting authentication across multiple workloads. See here the critical warning for Exchange in Vantage DX Monitoring. Here is the critical warning for OneDrive and SharePoint in Vantage DX.

Collaboration platforms like Microsoft Teams are absolutely central to how enterprises get business done these days. But sometimes the fastest, most direct way to answer a question, solve a problem or make a connection is still to pick up the phone and call. The value of solutions like Microsoft Teams Phone is that they offer the best of both worlds: the simplicity and efficiency of voice communication integrated with digital collaboration tools and capabilities.

If you want performance snapshots for the endpoints that access your organization’s Microsoft 365 and Teams solutions, Microsoft provides a good array of tools to do the job, including Call Quality Dashboard, Teams Admin, Teams Room Pro Dashboard and Service Health. But what happens at those endpoints is only a small part of your users’ digital experience. And managing that digital experience is an increasingly big accountability for most IT departments. So what are the gaps?

Enterprise IT departments ended 2024 under more pressure than ever to ensure excellent Microsoft Teams and Microsoft 365 performance. With hybrid work booming, AI everywhere, and businesses increasingly concerned about rising costs, expectations are only likely to intensify in the year ahead.

It’s hard to overstate how fast technology is driving business evolution — and Microsoft 365 and Microsoft Teams were once again a big part of that story in 2024. At Martello, we evolved right in step, adding new capabilities to Vantage DX and shedding new light on what enterprises need to manage the Microsoft digital experience.

Our previous blog explained why enterprises need help managing Microsoft 365 and Microsoft Teams. If you can step in with a digital experience management (DEM) offer, you can create opportunities to expand into new markets, establish recurring revenue streams, cement customer loyalty and improve your margins. The challenge is that every enterprise is going to have its own specific pain points.

Few solutions are more essential to enterprise productivity and collaboration than Microsoft 365 and Microsoft Teams. Microsoft 365 is the second most-used office suite in the world, with a 46% share of the market. Microsoft Teams had more than 320 million monthly active users by the start of 2024 and continues to grow, especially thanks to the integration of Copilot AI and value-adds like Teams Rooms and Teams Phone.

On November 25, 2024, Microsoft 365 users experienced widespread disruption identified as MO941162, impacting access to critical services like Teams, Outlook, Exchange, and SharePoint. While Microsoft worked to resolve the issue, the downtime once again highlighted the importance of proactive monitoring and management. For businesses relying on Microsoft 365, staying ahead of such outages isn’t just a convenience—it’s a necessity.

Let’s face it: when Microsoft Teams goes down, it’s a nightmare for IT teams with everyone asking ‘is there a Microsoft Teams outage’? Today’s Microsoft outage was a stark reminder of this reality. Organizations relying on Microsoft 365 were hit hard, scrambling to manage the fallout. But what if you didn’t have to scramble?

Whether your organization is migrating from a different platform or adopting a collaboration solution for the first time, choosing Microsoft Teams has clear benefits. It provides the opportunity to consolidate all your productivity and collaboration tools in a single environment — especially if you’re already using Microsoft 365 — and to take advantage of licensing cost benefits. But migrating to any new software is also a precarious time, and Teams is no exception.