There’s a familiar saying: garbage in, garbage out. For ITOps, this directly applies to data engineering. BigPanda’s Area Vice President of Value and Adoption, Craig Ferrara, says the importance of data hygiene—putting good data in to get good data out—is the core of data engineering, and it requires ITOps to take a look at their data before integrating with an AIOps solution.

Most organizations suffer from some form of alert noise, shares Adam Blau, senior director of product marketing at BigPanda. “Alert noise is only going to increase as organizations support cloud-native applications spanning multiple public and private clouds, including ephemeral deployments and more. It’s not going to get easier for organizations to understand the signal from all those alerts being sent,” Blau said.

Will artificial intelligence (AI) end up emphasizing the importance of human emotions? What’s next for company operating budgets? And is a reckoning coming for managed service providers (MSPs)? In a recent episode of our That’s great IT podcast, we invited an expert panel to discuss all of this and more. The panel consisted of three returning guests: They shared the top IT trends they’ve seen in their industries and how they expect those trends to play out in 2023.

Budgets are a touchy subject for anyone, and there’s no one-size-fits-all approach. However, the work ITOps does is integral to the success of your organization, so being confident in building and defending your budget is crucial to getting the resources you need. So what does success look like when it comes to ITOps budgets? In our recent podcast episode from our series, That’s great IT, I sat down with global IT leader Nigel Peacock to discuss the best ways to justify your ITOps budget.

Tech saw a lot of challenges in 2022. ITOps, NOC, and SRE teams grappled with shifts in staffing, a disappearance of those with tribal knowledge, a continuing transformation of consumer spending habits, and a general disruption of workplace culture. So what will 2023 look like for the industry? Likely, more volatility—but our panel of industry experts are here to help you navigate the choppy waters while also making some bold predictions. Change is the only constant in the tech sector.

The past decade has seen organizations embrace AI and data analytics at scale. In 2022, IBM found that 35% of organizations have embraced AI—a 4% increase from 2021. The trend of AI adoption will continue to play out in the next several years across virtually every organizational function. At the vanguard of this movement is AIOps, which sees AI used to improve IT operations (ITOps).

CDI’s partnership with BigPanda has catapulted them to the forefront of modern IT operations. Through reselling and implementing BigPanda’s technology for customers, CDI saw the remarkable value of the platform and began to integrate it into their own business. In the process, they’ve become a partner and a customer—leveraging the product to transform their own operations in ways that previously seemed unimaginable.

The start of a new year often includes reflecting on what you accomplished over the past year and setting new goals for the year ahead. In 2022, BigPanda set big goals to help organizations prevent and resolve IT and service outages through our innovative Incident Intelligence and Automation platform, powered by AIOps. On average, our customers sent us 2.3 billion events and changes per month, with our largest customers by volume sending us approximately 165 million events each.

As we head into 2023, it’s clear that one of the challenges many businesses will face is figuring out how to do more with less. According to Business Insider, layoffs loom for many industries, including tech. All of this can add up to an increased chance for potential outages and disruptions.

Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. Sanjay is a visionary ITOps leader, responsible for IT, enterprise systems, global infrastructure, operations and security at Lucid Motors.