Continuous Improvement and Pure Excellence: Advantages of RCA in Troubleshooting
As a good technology superhero you will know that in the world of troubleshooting, there is an approach that goes beyond simply fixing superficial symptoms. We call this approach “Maximum Heroics” or Root Cause Analysis (ACR), a charming method that seeks to unravel the mysteries behind an incident. Through the RCA, the causal factors of an incident are examined, and why, how and when it happened are broken down in order to prevent it from repeating itself and ensure smooth continuity.