Latest Videos

4 Key ITSM Trends for 2022 | ITSM Trends | CIOs

May 16, 2022 By Freshservice In Freshservice

Description: Four Key ITSM Trends for 2022 and what leaders can do to deliver a modern service desk which not only meets expectations of its users, but helps agents do more than ever before Speakers: David Wright - Chief Value & Innovation Officer at SDI, Angelica Reyes - Head of EU & UK Marketing at Freshworks. Duration: 30 mins

View Video

Freshservice

ITSM

Read more about 4 Key ITSM Trends for 2022 | ITSM Trends | CIOs

Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM

May 16, 2022 By Freshservice In Freshservice

Description: A deep dive into service management’s integral contribution to customer service and gaining a new competitive advantage through the delivery of unparalleled employee experience. Speakers: Karen Ferris, Author, Speaker, Change Expert, and Ben Pluznyk Director & Country Manager - Australia & New Zealand, Freshworks. Duration: 22 mins

View Video

Freshservice

ITSM

Read more about Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM

The First Step to Delivering Unstoppable Business with Uninterrupted IT

May 16, 2022 By Freshservice In Freshservice

Description: How can IT Leaders make the leap from tech leaders to business drivers and help businesses deliver the scale and pace to achieve their aspirations. Speakers: Simone Jo Moore, Mark Smalley, Paul Wilkinson, and Markus Bause. Duration: 25 mins

View Video

Freshservice

ITSM

Read more about The First Step to Delivering Unstoppable Business with Uninterrupted IT

Forrester Perspective: State of Uninterrupted Enterprise Service Management | ESM

May 16, 2022 By Freshservice In Freshservice

Description: Challenges organizations face in setting up enterprise service management and the types of solutions required to address them. Speakers: William McKeon-White, Analyst, Forrester Research, Nirmal Krishnamoorthy, Senior Manager - Product Marketing, Freshworks Duration: 28 mins

View Video

Freshservice

ITSM

Read more about Forrester Perspective: State of Uninterrupted Enterprise Service Management | ESM

ITOM | Anywhere Operations - An Operational Mindset to Remain Uninterrupted and be Unstoppable

May 16, 2022 By Freshservice In Freshservice

Description: Find out what it means to adopt the ‘Anywhere Operations’ strategy, the challenges organizations face in adopting such a strategy, and practical situations where these can be implemented.

View Video

Freshservice

Read more about ITOM | Anywhere Operations - An Operational Mindset to Remain Uninterrupted and be Unstoppable

AskFreddy in Freshservice

Mar 29, 2022 By Freshservice In Freshservice

Find answers quickly in Freshservice Analytics through AskFreddy, our AI-powered search bot.

View Video

Freshservice

ITSM

Read more about AskFreddy in Freshservice

Service item reporting made easy using Freshservice

Mar 29, 2022 By Freshservice In Freshservice

Create customized reports on service items and analyze trends in service requests easily through Freshservice Analytics.

View Video

Freshservice

Read more about Service item reporting made easy using Freshservice

Quick filters in widgets using Freshservice

Mar 29, 2022 By Freshservice In Freshservice

Deep-dive into metrics and gain quick insights from widgets using quick filters.

View Video

Freshservice

ITSM

Read more about Quick filters in widgets using Freshservice

Interactive filters in reports using Freshservice | We make the world of work, better for people

Mar 29, 2022 By Freshservice In Freshservice

Gain quick insights from your reports using interactive filters. These simple and customizable filters will help you deep-dive into all metrics of your reports at once.

View Video