Operations | Monitoring | ITSM | DevOps | Cloud

Exploring the ITSM Premium Package: AI and Proactive Service Management The ITSM Premium Package offers a comprehensive solution for IT Service Management, featuring Ivanti Neurons, Workspace, and Healing. It utilizes advanced AI and machine learning to auto-populate incident summaries and relevant service fields. Bots, managed through the Neurons Bot Manager interface, provide recommendations, interact with users, and perform diagnostics. The package also includes Ivanti's Digital Experience monitoring for proactive issue detection and user experience enhancement.

This video covers how to use Checkly's API checks and active synthetic monitoring to streamline your API monitoring process and detect issues faster. We'll set up a new API check to monitor one of Checkly's API endpoints and go step-by-step from configuring the API request to defining essential headers, monitoring details and retry strategies.

💡 Do you want to know what continuous profiling is and how flame graphs can help? Join Senior Developer Advocate Marie Cruz in this beginner-friendly tutorial to learn what profiling is and how a flame graph visualization works in Grafana.

Let's take a look at key moments from Nexthink's 20 year history. From new product launches to new headquarters, Nexthink has had quite the journey and we can't wait to see what fills the pages in the next 20 years.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.