When you think about making your service reliable, what standards and benchmarks are most important? The availability of services? Consistently fast responses? Accurate data? Prioritizing critical and common use cases? These are all important and deserve some focus, but today we’ll put the spotlight on an often overlooked pillar: security. ‍ Cybersecurity incidents can be the most devastating types of incident for your organization.

The Securities and Exchanges Commission published new rules for SEC registrants around disclosing incident details and response policies. Compliance with these new rules should be top of mind for any company – even if your org hasn’t hit the milestone of registering with the SEC, you should be prepared to be compliant when you take that step. ‍

When looking to invest money in your engineering teams, what gives the best return? Hiring more staff to enable bigger projects and more diversified skill sets? Training engineers to uplevel their ability and productivity? Increasing salaries to retain the best talent? These are all great ideas that should be exercised often. But there’s one other investment worth considering that can offer huge benefits for relatively small amounts of money: tooling.

DevOps engineers and Site Reliability Engineers are vitally important to the continued health of your product and business. We all know it’s true, and yet people in these roles often feel underappreciated and undervalued. This sort of work runs into the issue of “when process and infrastructure break, it gets shoved in the spotlight; but when everything works perfectly, no one notices.” ‍

From the very beginning of Blameless, we had two vital missions. First, to offer a solution to what we saw as a mounting crisis of reliability by offering a comprehensive, easy-to-use, reliability platform. Second, to educate the companies facing this crisis on the fundamentals of incident management, cutting-edge best practices, and the cultural values that sustain learning and growth.