In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two? An omnichannel contact center is one that allows customers to reach out through multiple channels, such as phone, email, chat, or social media.

A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the efficiency of all business operations. Fixed asset management (FAM) has been in place for several years. Still, with the introduction of automation, business owners’ control over their assets is remarkable and noteworthy. Here are the top reasons why automating FAM should be your top priority now!