Operations | Monitoring | ITSM | DevOps | Cloud

How to Position Your MSP as a Value-Add Partner

The market has shifted. Buyers of Managed Services today are better educated than they were 5 years ago, and MSPs now find themselves in an extremely competitive marketplace. Tackling this challenge requires reframing the conversations your business is having away from tech-heavy towards the value you can bring to the business. In this N-able Partner webinar N-able Head Nerd, Stefanie Hammond, and Patrick Layton, Vice President of Managed IT Services at Impact Networking discuss.

AWS re:Invent 2022 - Ubuntu and beyond: Securely managing open source on AWS

More and more companies are using open source. But how should it be secured? Similar or more urgent questions arise in the container world. Canonical is committed to securing open-source applications with not only Ubuntu but also a host of open-source applications for output (NGINX and Apache), runtime (Go, Node.js, and PHP), messaging (Kafka and RabbitMQ), data (MySQL, PostgreSQL, and Memcached) and observability and utilities (Prometheus and Grafana).

Cribl at AWS re:Invent 2022: Spoiler Recap!

What do you get when you throw 50,000 attendees together with Darth Vader and Obi-Wan Kenobi in Las Vegas? Lightsaber battles and demos from Cribl Jedis fighting for the liberation of customer data from vendor lock-in, of course! AWS re:Invent 2022 was a total hit this year and we had such a great time showcasing to AWS customers how easy it is to realize the full potential of the cloud by unlocking data first. The week was full of exciting new launches, talks, happy hours, and more!

Using Squadcast's SLO Tracker | Error Budget | Setting up SLOs and configuring SLIs | Squadcast

With Squadcast, you can define and monitor Service Level Objects for your services. SLOs allow you to define and enforce an agreement between two parties regarding the delivery of a given service. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.

Introduction to Service Catalog | Service Ownership | Service Classification | Squadcast

To make service management a breeze, we bring to you our improved Service Catalog. The Service Catalog is designed to improve Service Classification and bring more transparency to Service Ownership within your org. This video explains how a consolidated summary of all active services from a single dashboard can help you better track your service health.

What is an asset register? What is the purpose of the asset register?

When an organization starts to flourish the number of assets that it procures increases, and with that keeping a track of all of them becomes a task for the employees. Traditionally organizations used to keep a track of all these assets by maintaining spreadsheets, but with a major change in the way how organizations work, maintaining spreadsheets became difficult.