Are you trying to streamline your sluggish ITIL incident management? Maybe you’re facing challenges with incident routing, lengthy resolution times, or inconsistent team communication. If so, the IT Infrastructure Library (ITIL) can help you improve IT reliability and incident resolution. This blog unveils the secrets to optimizing your ITIL incident management processes to take your incident response from slow to stellar.

IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.

Monitoring tools share alerts in a variety of formats, with inconsistent data points and crucial information missing. That leaves you and your team stuck in the middle, trying to analyze and act on incomplete or irrelevant alerts requiring lots of manual intervention, time, and energy to communicate and coordinate during incident response. Standardizing your alert payloads is a key starting point if you want to improve your alert correlation.

Could ServiceNow’s AIOps be the solution to anticipate incidents better, minimize events, and slash your resolution time? When deployed correctly, this popular AIOps tool offers many benefits to IT operations teams. We’ll explain everything you need to know to understand ServiceNow AIOps, its main product features, benefits, and common use cases. Discover how AIOps outperforms traditional IT operations tools in today’s dynamic IT environment.

Quickly finding and resolving monitoring anomalies can make all the difference between service issues – and service excellence. But it’s far from easy, whether you’re trying to sift through countless alerts, understand the context behind anomalies, or swiftly pinpoint their root causes. If you’re an ITOps practitioner or enterprise architect looking to fine-tune your anomaly detection and resolution skills, you’ve come to the right place.

AI exploded onto the global main stage in 2023, and it could seem hard to read an announcement or article that didn’t mention AI once, if not a dozen times. Amidst all this hype, BigPanda CEO Assaf Resnick identified a real tipping point for AI adoption: lowered skepticism. “Over the last two or three years, AI has come into the public domain,” he explained.

Discover a new way to handle incident resolution with our Root Cause Changes (RCC) feature. This tool optimizes incident management by linking incidents with relevant changes, resulting in a significant reduction in resolution time and an overall improvement in operational efficiency. Explore the world of incident resolution with our advanced RCC feature and unlock its benefits.

We hope this message finds you well in your start to 2024. As pioneers in the field of AIOps, we understand that the landscape is ever-evolving, and staying ahead requires continuous learning. That’s why we’re thrilled to remind you of a particularly invaluable resource at your fingertips—BigPanda University.

As on-premises infrastructure and workloads increasingly migrate to the cloud, you’ve undoubtedly encountered many challenges in managing complex cloud architectures. These hurdles include juggling cost-efficiency and security to maintain a seamless, high-performance infrastructure. Navigating your cloud infrastructure landscape requires thoroughly understanding its virtualized elements—servers, software, network devices, and storage.

Developing a proficient ITOps practice capable of handling unforeseen disruptions and mitigating negative business impact hinges on mastering optimal incident management. Beyond adhering to best practices and procedures, a critical aspect is making strategic investments in cutting-edge incident management software and tools. These tools empower your team by automating real-time monitoring and analysis, bolstering the resilience and capabilities of your IT system.