Operations | Monitoring | ITSM | DevOps | Cloud

Project management principles can help your organization strive toward operational excellence. If you are embarking on complex and challenging projects, you need a clear set of principles to ensure you are moving in the right direction. While there are many different project management frameworks, we are going to break down some basic project management fundamentals.

We’ve been talking about it for more than a year now, but the last few months have only affirmed the fact: hybrid work is here to stay. The myriad research that’s been conducted so far proves that not only do employees want the flexibility of hybrid work, but also that hybrid work has a huge potential to drive better business results.

Over the last couple of years, organizations across the globe have been facing an increasing number of cyberattacks. The rapid shift to remote work left many organizations vulnerable and bad actors took advantage of this situation. And the global average cost of breaches has seen a sharp increase in 2021 compared to the previous year; from 3.86 million USD in 2021 to 4.24 million USD in 2022.

“To err is human.” The possibility of human error is everywhere. However thoroughly a roll-out is planned, however fool-proof an update, however tightly-run a deployment strategy, any business that involves humans is going to carry a certain possibility of human error. It comes with the territory.

Change management is an essential part of IT service management (ITSM), and it's a tightrope walk between implementing the change as fast as possible and mitigating the risks. The risks go up when it's an emergency update. According to Harvard Business Review, 70% of change initiatives fail. But emergency changes are important, they’re essential to keep the business flowing and to mitigate losses. Let's explore the emergency change control process and five best practices for it.

Slack has become one of the most popular tools in recent years. Slack is used for a lot of work and communication in many industries. They're a crowd pleaser! We've integrated with Slack so you can get your alerts exactly where the action is!