When you migrated critical infrastructure to the cloud, what were your goals and expectations? Odds are, you hoped leaving on-premises infrastructure would produce significant organizational benefits. You probably figured you’d streamline operations and reduce management overhead. You felt you’d have an easier time meeting business goals. Perhaps most important of all, you likely expected your environment would become less complex, and even cost less to operate.
In a previous blog post, Adam Quan presented a great introduction to setting up observability for a Spring Boot application. For metrics, Adam used the Prometheus Java Client library and showed how to link metrics and traces using exemplars. However, the Prometheus Java Client library is not the only way to get metrics out of a Spring Boot app. One alternative is to use the OpenTelemetry Java instrumentation agent for exposing Spring’s metrics directly in OpenTelemetry format.
Observability and monitoring is a fundamental part of the contact center environment. When there are thousands of live voice and other multi-channel interactions happening, it is crucial to keep a close eye on the system because any issue in service gives an instant blow to the customer experience. Asterisk is a free and open source framework for building communications applications and is sponsored by Sangoma.
Setting up Service Level Objectives (SLOs) is one of the foundational tasks of Site Reliability Engineering (SRE) practices, giving the SRE team a target against which to evaluate whether or not a service is running reliably enough. The inverse of your SLO is your error budget — how much unreliability you are willing to tolerate.
We consistently follow the upstream release cadence to provide our users and customers with the latest improvements and fixes, together with security maintenance and enterprise support for Kubernetes on Ubuntu. This blog is a quick overview of the latest development highlights that are made available in Canonical Kubernetes 1.24 as well as a look at our favourite upstream enhancements.
Regulatory compliance and data privacy requirements require financial institutions (FIs) to consider carefully where their applications are running and where the customer data is stored. The data protection and data sovereignty laws in most countries require an enterprise to keep data in certain geographic locations. PCI Data Security Standard, for example, regulates the way the customer and financial transactions data is stored and transmitted.
In a hyper-digital world, business transformation is vital for all organizations to compete and deliver against business and customer demands. If you aren’t innovating and moving forward, you are falling behind as the competition and new market entrants are surely adopting technologies that give them the agility to meet needs and expectations. That means the challenge isn’t just about keeping pace, but about leading the way.
Activity on Now Learning, ServiceNow’s learning platform for training and certification, is on the rise. Total logins rose 25% between 2020 and 2021, and on-demand course completion increased 43%. As ServiceNow revenue continues to grow at 30% per year, the demand for skilled administrators, developers, and architects is rapidly increasing.
