Operations | Monitoring | ITSM | DevOps | Cloud

RapidSpike

Real user monitoring: Who wants to monitor the average experience?

One of my biggest issues with the display of performance data in digital experience monitoring is using the “average” as the main value. Averages are of course useful in certain scenarios but when it comes to real user interactions on your website, averages are really unreliable.

Detecting Data Breaches by Example - Vision Direct

Just as we were getting ready to launch our Data Breach Monitor, we heard the unfortunate news that fellow Yorkshire based business Vision Direct had suffered a malware attack, which resulted in the loss of financial data of around 6,600 customers. So we asked ourselves, could we have detected the same attack using our new monitor? The only way to find out was to infect a website and see what would happen…

Google Lighthouse Audit

Lighthouse is an open-source quality testing tool built by Google. Normally run on command line or through browser DevTools, Lighthouse analyses a given url and performs a series of audits. Lighthouse tests on a number of broad categories, including: Performance, Progressive Web App (PWA), Accessibility, Best Practices, Search Engine Optimisation. Schedule a daily audit of your website or app with Google Lighthouse, the latest addition to our fantastic Intelligent Page Monitor tool.

Fantastic Data Breaches (and how to defend against them)

The retail world is under attack. Hackers across the globe are stealing personal details – including credit card information – on an alarmingly regular basis. This is done by placing digital “credit card skimmers” on compromised e-commerce sites. Hackers are able to access these sites usually through 3rd parties software in the form of JavaScript. Major retailers are prime targets – they are not immune and it’s a becoming a BIG problem for everyone.

Introduction to Digital Experience Monitoring

The world is in a digital revolution, change is happening and with it, new industries are being born. Enterprises in all sectors are creating new and diverse revenue streams and disrupting old and established business models. In fact, I am convinced we are all working and living during one of the largest business revolutions in history.

Eating dog food can help you be a better leader

Eating your own dog food is a concept also referred to as dogfooding. This is when a company uses its own product which was made famous by Google and Microsoft who employ the tactic to test their products in real-world usage. Dogfooding can act as quality control, and can also be a kind of testimonial advertising. For leaders, it’s a way to truly understand what you have, help you set your future direction and understand the challenges your team face on a day to day basis.