Operations | Monitoring | ITSM | DevOps | Cloud

If all companies are software companies, all companies need better Observability to understand how performative their software is.

IT response teams find themselves battling against an overwhelming onslaught of incidents. Frustratingly long response times, challenges with prioritization, and the relentless pursuit of root cause are formidable adversaries that test even the most skilled teams. I remember customers’ electrifying anticipation with AI and automation a decade ago. They hoped AI could be used to instantly decode the business impact of incidents and automation to respond to incidents without human intervention.

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

Back in the 1970s when bell bottoms roamed the world and 8-tracks reigned supreme, the Eagles warned us that Hotel California was a place where you could “checkout anytime you like, but you can never leave.” Well, on the 21st century e-commerce landscape there is a similar dilemma facing customers who want to buy everything from gardening equipment to a new car: they can try to checkout anytime they like, but they can never buy.

In today’s fast-paced digital landscape, automation has become a crucial aspect of streamlining business processes and improving efficiency. Microsoft offers a range of powerful automation platforms to meet diverse needs. From robotic process automation (RPA) to integration solutions and IT process automation, Microsoft has developed several SaaS automation options.

If you want to make software engineering easy to improve, then automate actions in your development process. These simple yet high-impact “if this, then that” conditions pack a punch toward reducing toil and cognitive load. Your developers choose what’s important to improve and reap the benefits of an efficient and optimized development environment.