Troubleshooting incidents in a modern AWS app is challenging given the diversity of AWS services in use and the dependencies between them. This customer session will lead AWS infra/DevOps engineers and SREs through a root cause exploration methodology and best practices that will reduce time to resolution.

Presenters:
Bashyam Anant, Senior Director Product Management, Sumo Logic
Andy Makings, Head of DevSecOps, Snoop