Engineering teams use the Reliability Insights feature in Blameless to understand reliability in a holistic way. In addition to tracking incident data, you can keep a pulse on how well teams and workflows are operating. For example, some of the best ways to maximize value from Reliability Insights is to build reports that reflect how your team stays on task, communicates, and assigns responsibilities. In this series, we'll walk you through the most common reports we see reliability teams using and referring to regularly.

In this video, Paul Chu, Head of Customer Success at Blameless, talks about building a Reliability Insights report that tracks the progress of completing follow-up actions from incident-related tickets. Follow along as he walks you through how to set this up in Blameless.