Customer Satisfaction Scores are a simple but valuable out-of-the-box capability of Jira Service Management. They provide trackable metrics into how the team is servicing customers, responding to their expectations, and enable changes in customer sentiment to be analyzed over time.

Learn more about understanding your team’s customer satisfaction performance in documentation: https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/