The Kelverion Integration Module for Freshservice provides a powerful integration capability for writing Azure Automation runbooks as well as being usable in PowerShell scripts.
The Integration Module supports Freshservice SaaS instances with the REST API.
Using Kelverion smart discovery the Integration Module interrogates Freshservice and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.
This significantly reduces the complexity of integration and level of knowledge required of APIs and Freshservice configuration, simplifying the process of building and supporting automation runbooks.