In this video, we'll explore the key differences and similarities between IT Service Management (ITSM) and IT Operations Management (ITOM), two critical IT department concepts. We'll start by defining each concept and explaining what ITSM and ITOM are and how they're used in IT management.

Then, we'll dive into the five main processes of ITSM, including service strategy, service design, service transition, service operations, and continual service improvement. Next, we'll explore ITOM and its focus on monitoring, managing, and optimizing IT infrastructure, resources, services, and applications.

We'll discuss the tools used in ITSM and ITOM and the benefits of using both concepts to maximize efficiency and ensure customer service. Whether you're an IT professional or just interested in learning more about IT management, this video is a great place to start!

To learn more about ITSM and ITOM, please read our blogs IT Operations Management (ITOM) Best Practices and How an integrated ITSM and ITOM platform can help you accelerate it?

Tags:
IT service management, ITSM, ITOM, IT operation management.

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