Mapping Oracle Alerts on SCOM to ServiceNow

This video covers a product demo, customer use cases, and Q&A session, presented by Christian Heitkamp, NiCE, and Bruce Cullen, Cookdown.

We all love SCOM as a monitoring tool. Now you can get above and beyond monitoring, by mapping your SCOM alerts to ServiceNow, a leader in ITSM. Combining the forces of SCOM and ServiceNow will elevate your ITIL Event Management. To help you reach new IT admin heights, Cookdown and NiCE have put together a neat solution bundle – NiCE Oracle Management Pack for SCOM and AlertSync & Discovery by Cookdown. Learn how to get the best-in-class conversion of critical Oracle alerts in SCOM into actionable ServiceNow incidents with real-time, two-way synchronization.