Traditional service level objectives (SLOs) focus on IT metrics, not customer experiences. An SLO might be met, but the customer could still be unhappy with their digital experience.

This makes it hard to get actionable insights to continually improve product reliability and customer experiences.

In this webinar, you will learn:

• A brief overview of SLIs, SLOs, and error budgets
• The difference between SLOs & experience level objectives (XLOs)
• How implementing customer-focused XLOs can drive timely, data-driven decisions