00:00 Introduction

00:41 Operating Structure and Model

02:11 Contacting Megaport Support

04:45 Support Request Types

05:13 SLAs

06:06 Important Information

Welcome to Megaport customer and network services. Today we will examine how Megaport customer support functions, how our team is structured, what resources we offer, and how we can assist you best.

Please Note: Megaport has enabled MFA and SSO. Please refer to our docs portal (link below) for more detailed instructions on how to implement these features. (Only a Company Admin can enable MFA and SSO on your account.) For more information visit: https://docs.megaport.com/

Megaport Portal: http://megaport.com

Useful links:
Customer Support & Operations Manager: csopm@megaport.com
Head of Customer and Network Services: cnsm@megaport.com
Chief Operating Officer: coo@megaport.com
Billing - ar.global@megaport.com
Sales - sales@megaport.com
Media - media@megaport.com
Privacy - privacy@megaport.com

Configuring email notifications https://docs.megaport.com/portal-admin/email-notifications/
Adding and Managing Users https://docs.megaport.com/portal-admin/user-management/
Troubleshooting https://docs.megaport.com/troubleshooting/