Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.

Key moments:
00:00:00 Introduction
00:00:17 What is Configuration Management?
00:00:54 Configuration Management vs. Change Management
00:01:20 Asset Management vs. Configuration Management
00:01:41 Benefits of Configuration Management
00:03:04 Configuration Management Plan
00:03:44 What Should Configuration Management Tools Provide?
00:04:51 Best Practices for Configuration Management
00:05:53 Conclusion

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