Operations | Monitoring | ITSM | DevOps | Cloud

June 2023

Why ChatOps Integration Is What Your ITSM Needs

In recent years, teams have drastically changed how they communicate and collaborate. With the rise of physical distancing and remote work, many businesses have found email slow and burdensome. Instead, they use chat clients like Microsoft Teams or Slack to effortlessly share information and solve problems without needing more online calls.

OpenTelemetry Security: How To Keep Telemetry Data Safe

Organizations implementing observability in their digital services architecture should be familiar with OpenTelemetry (OTEL) framework. While our OTEL guide provides an in-depth examination of the benefits of this open-source framework, the potential security challenges with OpenTelemetry warrant a separate guide.

Hello cron job monitoring & alerts, goodbye silent failures

Papertrail has had the ability to alert on searches that match events for years, but what about when they don’t? When a cron job, backup, or other recurring job doesn’t run, it’s not easy to notice the absence of an expected message. But now, Papertrail can do the noticing for you with inactivity alerts. Papertrail inactivity alerts allow you to setup notifications when searches don’t match events.