Operations | Monitoring | ITSM | DevOps | Cloud

Latest Publications

Enterprise Resilience During a Severe Weather Crisis

Since 2019, there has been a 40% increase in weather-related events causing a staggering $80B in insured losses according to Allianz Risk Barometer. As the world emerges from a global pandemic, more and more business leaders are no longer just preparing for 'one big disaster,' but rather preparing their companies to be agile against several severe weather threats.

Evolution of Mass Notification into Critical Event Management

According to the 2020-21 MIM Annual report, 73% of respondents felt their companies did not invest enough into Major Incident management. While your organization likely has a stand-alone mass notification tool, it is often no longer enough to handle a critical event in the most effective way. This is where a Critical Event Management platform comes in.

The Value of Digital Transformation in Financial Institutions

According to a 2020 survey done by Boston Consulting Group, 75% of executives regard digital transformation as an urgent priority in light of the recent COVID-19 crisis and 65% said that they were considering increasing their investment to that end. Standardized and automated threat detection and IT incident response across siloed operational risk groups is required to have the agility, reliability, and efficiency to establish organizational resiliency in financial institutions.

Time For Change: Managing A Successful Future Of Work

A successful return-to-work strategy involves transparency, flexibility, responsiveness, and support of employee wellness. Leaders at every level of an organization must recognize and communicate with distressed employees and respond to signs of trouble. This not only fosters a positive workplace for the employee to return to but has impacting effects on business itself. Higher retention rates and lower levels of stress often equate to highly productive business operations.

Bridging The Digital and Physical

The world of the Internet of Things (IoT) is here, with an expected 75 million connected devices by 2025. The internet powers everything from healthcare devices to household appliances to banking systems and thus, more and more of our physical systems have a direct dependency on their digital components. Historically, physical and digital environments have been considered as standalone entities and a case needs to be made for the unification of risk management center across both the environments.

Closing The Customer Experience Gap with Continuous Automation

Every Organization has processes set in place to respond to incidents but these often result in missed SLAs which lead to poor customer experience. By establishing workflows and automating them the incident can be resolved faster and we can iterate processes rapidly. Rapid delivery of services at scale leads to good customer experiences, which is the most important metric for all organizations.