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Latest Videos

S1E5: ServiceDesk Plus On-premises: Introducing new features - Masterclass 2022

In the bonus episode of ManageEngine's Masterclass 2022, we'll check out all the new features and key enhancements released in ServiceDesk Plus in the last 6 months. Learn how features like space management, Asset Replenishment, and Zoho Charts integration can help you enhance your IT service delivery.

S1E5: ServiceDesk Plus Cloud: Introducing new features - Masterclass 2022

In the bonus episode of ManageEngine's Masterclass 2022, we'll check out all the new features and key enhancements released in ServiceDesk Plus Cloud in the last six months. Learn how features like Asset Life Cycle, report widgets, and space management can help you enhance your IT service delivery.

Building a resilient IT asset management process for hybrid workplaces with ServiceDesk Plus Cloud

In the final episode of this season's ManageEngine's Masterclass 2022, we unveil the all new asset life cycle workflow builder and discuss how to streamline the asset management process in a hybrid work environment with ServiceDesk Plus Cloud.

Co-creating business value with ITSM

IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.

S1E3: Perfecting the change enablement process with ServiceDesk Plus Cloud - Masterclass 2022

In the third episode of ManageEngine's Masterclass 2022, we'll understand the different facets of an efficient change enablement process. From automating various components to leveraging the visual workflow builder to develop effective and coordinated change workflows, see how ServiceDesk Plus Cloud helps in expertly carrying out changes.

S1E3: Perfecting the change enablement process with ServiceDesk Plus - Masterclass 2022

In this episode, we'll understand the different facets of an efficient change enablement process. From automating various components to leveraging the visual workflow builder to develop effective and coordinated change workflows, see how ServiceDesk Plus helps in expertly carrying out changes.

S1E2: Delivering exceptional IT services in a hybrid work environment with ServiceDesk Plus

Learn how IT service desk teams can use ServiceDesk Plus to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.

S1E2: Delivering exceptional IT services in a hybrid work environment with ServiceDesk Plus Cloud

Learn how IT service desk teams can use ServiceDesk Plus Cloud to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.