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By Falit Jain
Pagerly, a Slack App designed for shift scheduling, makes it easy to create round-robin rotations for various teams. Whether it's support team, engineering team, sales team, customer support or any other department, Pagerly helps manage shift schedules and team rosters within your Slack Workspace. Pagerly app can be installed directly from the Slack App Directory, and it is a most comprehensive rotation app designed to optimize scheduling in Slack.
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By Falit Jain
Teams need robust scheduling tools that enable them to create and manage on-call rotations, ensuring that there's always someone available to respond to urgent issues. Round-robin scheduling is a common approach, where team members take turns being on call.
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By Falit Jain
Talks about being on call are usually met with complaints. Here's how to alter the narrative and develop a stronger, more compassionate process. A few years ago, I took oversight of a significant portion of our infrastructure. It was a complex undertaking that, if not managed and regulated properly, could have resulted in major disruptions and economic consequences over a large area.
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By Falit Jain
The article discusses streamlining on-call and incident management, focusing on the implementation of a new workflow. One key issue highlighted is the complexity of integrating various tools and platforms used for incident response, which can lead to fragmented communication and delayed resolutions. Another challenge is ensuring the efficiency of escalation protocols, where delays or missteps can impact response times.
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By Falit Jain
Handover for on-call schedules in this workflow can be problematic due to inconsistent communication and lack of clear documentation. Misunderstandings can occur when shifts change, leading to missed alerts or incomplete information being passed along. Relying solely on Slack can result in important details being buried in message threads, making it hard to track ongoing issues.
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By Falit Jain
Managing PTO and vacation time in on-call workflows can lead to coverage issues, particularly when team sizes are small. Ensuring adequate coverage during local and global holidays can be complex, often requiring shifts to be swapped, which can disrupt team balance. Handling on-call duties during these periods may strain the available staff, potentially leading to fatigue and decreased effectiveness. Coordination and planning become crucial to maintain service reliability and avoid burnout.
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By Falit Jain
Managing PTO and vacation time in on-call workflows faces several issues. Scheduling conflicts can arise when PTO requests overlap with critical on-call periods, leading to inadequate coverage. Automated systems may not always account for last-minute changes, causing potential gaps in availability. Coordination between HR, calendar systems, and on-call schedules can be complex, often resulting in miscommunication.
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By Falit Jain
The article addresses the integration of ticket administration across platforms like Jira, Slack, JSM (Jira Service Management), and PagerDuty to streamline on-call and incident management. However, a potential challenge with such integrations lies in maintaining consistency and synchronization across these disparate systems. Issues may arise from delays or discrepancies in updating ticket statuses between platforms, leading to confusion or duplication of efforts among teams.
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By Falit Jain
Using Slack and Teams for alerts can lead to several issues. The sheer volume of notifications can overwhelm team members, causing critical alerts to be missed or ignored. Time zone differences can further complicate timely responses. Integrating alerts from multiple systems into these platforms may cause confusion and delay in identifying and addressing incidents.
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By Falit Jain
This article likely addresses challenges and considerations in implementing transfer protocols within an on-call and incident management workflow. Transfer protocols are crucial for ensuring the seamless handover of responsibilities and information between on-call personnel during shift changes or the escalation of incidents. Ensuring that all relevant details and context are effectively passed on helps prevent misunderstandings and delays in resolving critical issues.
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By Pagerly
Want to have different emojis for creating different priority tickets? Want to create tickets with different emojis to different teams? With Pagerly, You can quickly create incidents or tickets within Slack using emojis. Use your favourite emoji or the rightly suited one and setup teams to map the emoji to the team or ticket board. You can define different issue types , priority levels, services, etc or any custom field of your choice to setup these.
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By Pagerly
With Pagerly, Automatically Add Responders and Channels when a ticket and incident is created.
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By Pagerly
Manage Oncalls, Incidents on Microsoft Teams (Integrate Pagerduty, Opsgenie) Get Oncall Change Notifications within Microsoft Teams. Mention Current Oncall Automically in any conversation without switching applications.
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By Pagerly
Is your support ever in a situation to report an issue but don't know which team to add? Are you looking to create a ticket or incident in seconds? Do you want to convert slack messages into tickets? With pagerly, you can create a ticket or an incident to the right team with the right information in seconds.
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By Pagerly
Automatically synchronize groups between Slack and Google. No more manual group management on both Google and Slack - your solution is here.
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By Pagerly
Create Incidents using Slack Emoji / Automatically Automatically create Incidents for every message on Slack Channel? Want to give your operations team options to create Incidents using Emojis? With Pagerly, choose your logic and set up rules to create incidents easily on Slack.
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By Pagerly
Want to ever manage Incidents and Jira within Slack? With Pagerly , create , update and manage Incidents within Slack itself. Example if you are tracking incidents via Jira, Pagerly would automatically create Channel on Slack.
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By Pagerly
Want to get your Cloud Bill Report on Slack? Want to get alerted when your AWS bill exceeds amount? Want to know your team-wise resources cost on Slack? With Pagerly Cloud Cost App, get your Cloud Reports within Slack. Set your team slack channel, Frequency and Alert threshold. For AWS, we use AWS STS Temporary Role to read your AWS bill. You can also setup team tags to get team wise reports.
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By Pagerly
Are you looking to differentiate Alerts from Noise? Are you looking to reduce your Alerts counts? With Pagerly , now annotate all your alerts as Noise or evaluate. Evaluate, Examine , Enact your Alerts with Pagerly Annotate if the alert is known to you or if requires any Action. Add remarks and context for handovers. Add action items for tracking tasks on the Alert Whether your runbook is present or not, tag all information in the alert.
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By Pagerly
Imagine Having to deal with multiple alerts , requests and messages on Slack You get notifications from Mixpanel, AWS, Zendesk etc. With Pagerly you can streamline and manage all of these within Slack itself all without paying to external tools Pagerly would automatically create your messages as tasks on Slack. It will assign tasks to the current rotation or oncall or in round robin manner within your team.
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Directly manage and resolve operational incidents from Slack, streamlining the response process and improving efficiency.Enhance team productivity with features like rotation schedules and task assignments, all manageable within the Slack interface.
Empowering teams with tailored solutions:
- Devops/SRE Teams: Groups responsible for development and operations that need to manage on-call duties efficiently.
- Incident Management: Teams that require a robust incident response system to handle tech support issues swiftly and accurately.
- Customer Support:Collaborate with customers within Slack using bi-directional ticketing integrations, email integration, automated reminders and 100% visibility into service metrics.
- Customer Success: Reduce SLA times by 70%, identifying moments that need your attention, and alerts the right people at the right time to close the loop.
- IT Support/Handling: Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, and resolve tickets in Slack.
- Sales Coordinators: Collaborate with your Sales and Operations teams using automatic task assignment, reminders and 2 way Slack integrations with your CRMs.
Oncalls, Incidents, Tickets on Slack with Ease.