In today's tech world, clear communication during incidents is crucial. Whether it's a small issue or a major outage, how you communicate with stakeholders can build trust and speed up resolution. This post explores the essential elements of incident communication templates, providing a straightforward guide to crafting clear and concise messages. From planned maintenance to critical system failures, we'll cover a range of templates for different situations, so you're prepared for anything.

While most businesses invest heavily in website creation, many overlook the ongoing website maintenance plans needed to keep their digital presence performing at its peak. Data from recent studies reveals a harsh truth: 88% of online consumers won't return to a website after encountering technical issues or outdated information.

ManageEngine OpManager has recently been recognized as a Top Performer for Fall 2024 on SourceForge, and Slashdot garnering 1,229 reviews and ratings, a prestigious accolade that highlights its exceptional capabilities in network monitoring and management. This recognition is a testament to OpManager’s commitment to delivering robust solutions that cater to the evolving needs of IT professionals.

Welcome to the universe of the IPFS, a protocol and peer-to-peer network that helps users retrieve and store files based on the content rather than the location of the requested information. It was founded by Juan Benet in 2015, who later founded Protocol Labs. IPFS enables its users to store and share content similarly to the way BitTorrent does.

The more service desk agents on hand to tackle tickets, the faster issues get resolved, right? Maybe not. Over 13 months, we analyzed over 2,000 global SolarWinds Service Desk IT service management (ITSM) customers to produce the SolarWinds State of ITSM Report 2024, revealing some surprising results.

Imagine standing on stage at AWS re:Invent, surrounded by the industry’s best, as Anodot is named the 2024 Rising Star Technology Partner. It’s a proud moment for our team and a testament to the innovation driving our platform.

The future is AI. That’s a fact, and all the major cloud corporations are taking notice and investing in generative AI offerings to serve their customers better. Microsoft Azure has invested in OpenAI‘s ChatGPT, Google has Vertex AI, and Amazon has created Bedrock. But what exactly is AWS Bedrock? And, most importantly, how much will it cost? Will this generative AI be an easy investment, or will you have to break the budget to squeeze it in?

Prometheus is an open-source monitoring and alerting toolkit that helps developers and operators track the performance and health of their systems. One of its key features is the ability to use buckets to measure and analyse distributions of data. Buckets are essential for tracking HTTP request durations, database query times, and memory usage, helping to understand system behaviour.