E1: Getting started with ServiceDesk Plus MSP - Masterclass 2024

ManageEngine

Aug 2, 2024

Learn how to set up the essential configurations, customizations, and automations in ServiceDesk Plus MSP.

In this episode, we will walk you through:

Configuring the basic MSP details like organization details, leave types, primary currency, etc.
Adding the accounts and the respective end users.
Configuring mail server settings and spam filters.
Customizing the necessary configurations like category, priority, urgency, and more.
Setting up automations like Business Rules, SLAs, Technician Auto Assign, and more.

👉 Learn more about ServiceDesk Plus MSP at https://mnge.it/what-is-SDP-MSP
👉 Schedule a personalized demo from our experts - https://mnge.it/Free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-sales
👉 Download for a 30-day free trial - https://mnge.it/30-day-free
👉 Learn more about key features and capabilities here - https://mnge.it/features

Useful resources

👉 A comprehensive guide to running a successful managed services business - https://mnge.it/what-is-msp
👉 The 6-step guide to launching a successful MSP business - https://mnge.it/start-an-msp-biz
👉 A comprehensive guide to PSA software - https://mnge.it/what-is-psa
👉 What is field service management? - https://mnge.it/FSM-guide
👉 Account management strategies: 5 critical capabilities for MSPs - https://mnge.it/acc-mgmt
👉 How MSP automation can help you grow your business - https://mnge.it/msp-auto
👉 Improve your IT service delivery and profitability - https://mnge.it/Service-delivery
👉 5 steps to building an effective IT self-service portal - https://mnge.it/ss-portal-ebook
👉 Service delivery excellence matrix for IT & business teams - https://mnge.it/matrix-ebook
👉 Get your free incident management handbook - https://mnge.it/IM-ebook