In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months.

In this episode, we will walk you through:
👉 Auto Upgrade
👉 Chat Channels
👉 Zia predication role
👉 Asset booking
👉 Two factor authentication for ESM
👉 Custom modules: Sub form and sub entity
👉 Insert video and associate solutions in reply
👉 Change governor
👉 Project settings enhancements
👉 Reports: First response violated technician and group

By the end of this session, you will able to enable automatic updates for ServiceDesk Plus, incorporate videos into solutions for easier incident resolution, and apply the latest enhancements to enhance service delivery.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features

👉 Watch the entire Masterclass Season 2023 here at https://mnge.it/mc-2023
👉 Watch the entire Masterclass Season 2022 here at https://mnge.it/mc-2022

Useful resources

👉 [Ebook] Generative AI: The future of ITSM excellence - https://mnge.it/Download-Ebook
👉 [Ebook] Service delivery excellence for IT and business teams - https://mnge.it/Download-ebook
👉 [Ebook] Tuning your ITSM to a hybrid, digital workplace - https://mnge.it/hybrid-itsm
👉 4 ways ChatGPT helps boost ITSM operations - https://mnge.it/chatgpt-itsm
👉 What is service request management? - https://mnge.it/ctM
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
👉 6 AI-based use cases for your service desk - https://mnge.it/5D7
👉 5 ITSM automation use cases with Machine Learning - https://mnge.it/uX4
👉 Optimize your service request template - https://mnge.it/SR-template
👉 Download self-service template - https://mnge.it/SS-template
👉 Reimagining the future of ITSM with generative AI - https://mnge.it/Gen-AI-ITSM
👉 How generative AI can improve your knowledge management - https://mnge.it/Gen-AI-KM
👉 How to automate ticket routing to stop ticket pile-ups - https://mnge.it/Ticket-route

Follow us on social:

👉 LinkedIn: https://www.linkedin.com/company/manageengine-it-service-management
👉 Twitter: https://twitter.com/ME_ITSM
👉 Facebook: https://www.facebook.com/servicedeskplus/
👉 Instagram: https://www.instagram.com/servicedeskplus/