In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.

In this episode, we will walk you through:
👉 Configuring change types, change risk, and change stages.
👉 Designing change templates with associated change roles and CAB.
👉 Crafting visual change workflows on a drag-and-drop workflow builder.
👉 Building automations to manage changes from submission to implementation phase.
👉 Leveraging project management and a CMDB to effectively implement changes.

At the end of the episode, attendees will be able to setup the key configurations of the change management practice in ServiceDesk Plus to effectively handle changes of all types and scale in their environment, with minimal risk and zero disruption.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features

👉 Watch the entire Masterclass Season 2023 here at https://mnge.it/mc-2023
👉 Watch the entire Masterclass Season 2022 here at https://mnge.it/mc-2022

Useful resources

👉 A comprehensive guide on change management in ITIL - https://mnge.it/change-mgmt-guide
👉 ITIL change management best practices - https://mnge.it/pZn
👉 Change management vs release management vs CMDB - https://mnge.it/vjp
👉 Incident vs problem vs change vs asset - https://mnge.it/ZTX
👉 Top 7 ITIL change management metrics and KPIs to measure - https://mnge.it/U72
👉 Examples of effective change management - https://mnge.it/41W

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