In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.

In this episode, we will walk you through:
👉 Raising tickets and browsing knowledge base articles through the Microsoft Teams integration.
👉 Run intelligent ticket operations by leveraging Microsoft Copilot and ServiceDesk Plus Cloud.
👉 Leveraging actionable messages within Outlook to minimize switching between applications.
👉 Assigning technicians and picking up incoming tickets from the mailbox using the ServiceDesk Plus Cloud add-in in Outlook.
👉 Syncing leave information between ServiceDesk Plus Cloud and Microsoft Calendar to track technician availability.

At the end of this session, you will be able to integrate your service desk into tools like Microsoft Teams and Microsoft Outlook and streamline communication with your IT workforce.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features

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