Harnessing the Power of AI and Automation

This webinar delves into the adoption of generative AI and its role in ITSM, decision making, user experience transformation, ticket classification, self-healing, and virtual agents. It also covers incident summarization, knowledge article generation, and the AI Configuration Hub. The benefits of AI and automation, such as improved data accuracy, analyst productivity, and employee experience, are highlighted.

#AI #Automation #ITSM #UserExperience #DataAccuracy

Visit us at: https://www.ivanti.com/

Ivanti finds, heals, and protects every device, everywhere — automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

👷‍♀️ Exceptional employee experiences
Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

🔒 Secure Everywhere Work
Work anywhere, secure everywhere, with a comprehensive and scalable security strategy.

🎯 Accurate, actionable asset insights
Build the big-picture view of your IT estate and turn visibility into value.

Ivanti
Everywhere Work. Elevated.

Learn more about Ivanti at https://www.ivanti.com/

00:00 Introduction

00:33 Participant Interaction

01:09 AI Adoption & ITSM

02:56 AI Benefits in ITSM

07:41 AI Capabilities Demonstration

17:45 Generative AI & Configuration

25:45 AI Benefits & Conclusion